Simplideliver logoSimplideliver

Privacy Policy

Website: https://www.simplideliver.com

1. Introduction

Welcome to SimpliDeliver, a platform designed to support advanced WhatsApp communication, CRM, and campaign management. We are committed to protecting your data and ensuring transparency around how we collect, process, and use your information. This Privacy Policy outlines our obligations and your rights, and is intended to fully comply with applicable global data protection laws, including the GDPR, Indian IT Act, and other regional privacy laws.

By using our services, you acknowledge and agree to this Privacy Policy.

2. Scope

This policy applies to:

  • All users and visitors of https://www.simplideliver.com
  • Data processed through WhatsApp integrations, Meta APIs, contact uploads, CRM usage, campaigns, and analytics
  • Any third-party links or references displayed within the platform (e.g., Darkhorsestocks or any similar external insights or data).

Disclaimer: SimpliDeliver is not responsible for the privacy policies, data usage, accuracy, or content on external sites such as Darkhorsestocks. Users access such resources at their own discretion.

3. Information We Collect

a. Personally Identifiable Information (PII)

  • Full name, email address, contact number
  • WhatsApp Business credentials (e.g., phone ID, token)
  • Uploaded contact files and related metadata

b. Non-PII and System Data

  • Device type, browser type, IP address
  • Logs of user activity within the dashboard (e.g., page views, clickstreams)
  • Session tokens, authentication metadata

c. Platform Data (from Meta/Facebook)

  • Meta user ID, access tokens, profile picture
  • Page or Business info synced through Meta API

d. Third-Party Data

  • Insights or links to third-party content (e.g., market analysis from sources like Darkhorsestocks)
    ⚠️ Such data is presented as-is. We do not verify or endorse third-party claims.

4. How We Use Your Information

We use your information to:

  • Provide core platform functionality (contacts, campaigns, templates, chat)
  • Authenticate users and authorize access
  • Offer personalization and recommendations
  • Troubleshoot issues and improve services
  • Comply with Meta's developer platform policies and applicable laws

We may also use anonymized and aggregated data for:

  • Internal analytics
  • Service improvements
  • AI-based reporting and automation features

We do not sell, rent, or trade your personal data.

5. Legal Basis for Processing

We process data based on:

  • Your explicit consent when registering or authorizing via Meta/WhatsApp
  • Contractual necessity (e.g., using data to run the CRM you signed up for)
  • Legitimate interest in improving user experience and preventing misuse
  • Compliance with legal obligations

6. Data Sharing and Third Parties

We only share your data with:

  • Hosting partners (e.g., DigitalOcean, AWS)
  • Database providers (e.g., MongoDB Atlas, MySQL)
  • API service providers (e.g., Meta)
  • Communication providers (e.g., email, SMS)

Each vendor is bound by a Data Processing Agreement (DPA) and required to meet security standards.

We may disclose your data to law enforcement or regulators if:

  • Required by applicable law, court order, or legal process
  • Necessary to protect rights, property, or safety of SimpliDeliver, its users, or the public

7. Requests from Public Authorities

We maintain a formal review policy for all such requests. This includes:

  • Legal validity check
  • Right to challenge
  • Minimizing disclosed data
  • Internal documentation and legal counsel consultation

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Rectify inaccurate data
  • Withdraw consent
  • Request deletion or restriction
  • Object to data processing
  • Export your data

To exercise your rights, email us at: [email protected]

9. Data Retention

We retain data:

  • As long as necessary to deliver services
  • To fulfill legal and regulatory obligations
  • For up to 90 days post-deactivation unless requested otherwise

Backups and logs may remain up to 6 months for disaster recovery and compliance.

10. Data Security

We implement:

  • End-to-end encryption (for WhatsApp)
  • Encrypted databases and secure tokens
  • Secure OAuth flows with Meta
  • Regular internal audits and access controls

Still, no digital platform can guarantee 100% security. Use strong passwords and notify us of any breach suspicions.

11. External Content and Third-Party Liability

SimpliDeliver may include references, integrations, or links to third-party content or insights (such as Darkhorsestocks).

Important:

We do not create, verify, or assume liability for any content, recommendation, or financial insight provided by external third parties. Users should perform their own due diligence before acting on any external information.

12. Children's Privacy

Our platform is not designed for or directed at individuals under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via:

14. Contact Us

For questions, complaints, or data deletion requests:

Niyam Vora

Email: [email protected]

Website: https://www.simplideliver.com

✅ Compliance Notice to Meta

This policy:

  • Is hosted on a publicly available, non-geoblocked, and Meta-crawler-accessible URL
  • Includes data collection, processing, and deletion clauses
  • Is controlled by the legal entity/individual responsible (Niyam Vora)